YWCA Child Care Resource & Referral

We Help You Select & Find Child Care

Regional Map Below:

Send an Email to:

Lima

YWCA Child Care Resource & Referral
1018 Jefferson Ave.
Toledo, Ohio 43604

1-800-632-3052
419-255-5519
Fax: 419-255-3349
Hours: 8:30-5:00

Send an Email to:

Toledo

Agency Policies

YWCA Child Care Resource & Referral adheres to several policies regarding the services we provide. Listed below are descriptions of these policies. For additional information, please contact us at one of the numbers listed on this site or the Contact Us page.

Confidentiality Policy
YWCA Child Care Resource & Referral’s parent and provider files are confidential. Only YWCA Child Care Resource & Referral staff have access to parent or provider files. An exception to this is appropriate child enforcement or other regulatory authorities. Only staff involved in the search and referral process has access to information provided by the parent or provider. Staff are sensitive to maintaining private and confidential conversations. Staff demonstrates non-judgmental, respectful service delivery to all consumers.

All staff are required to sign a statement of compliance with confidentiality.

Diversity of Referrals Policy
YWCA Child Care Resource & Referral is accepting of families' diversity, and is committed to being responsive to families' requests, and circumstances. Staff provides as many options as possible from which the family can choose child care that meets their unique needs. YWCA Child Care Resource & Referral staff brings to the service a variety of personal experiences and education to complement the range of families’ requests.

Complaint Policy
YWCA Child Care Resource & Referral does not rate or recommended programs and is not a regulatory agency. The service believes it is important to support the quality of child care in the community by maintaining an effective system for documenting and responding to a variety of complaints. YWCA Child Resource & Referral accepts complaints in oral or written form. Click here for contact information.

Complaints are recorded and handled in a confidential manner according to established procedures. YWCA Child Care Resource & Referral staff will help the caller clarify the type of problem, encourage discussion of the situation with the parent & provider and notify licensing and/or child abuse and neglect authorities when appropriate. YWCA Child Care Resource & Referral encourages the caller to report to the proper authorities, when the complaint dictates a need for this action.

The types of complaints may include:

Child Abuse/Neglect Complaint: If a child abuse/neglect complaint is taken, the parent will be encouraged to call the county children's services agency. YWCA Child Care Resource & Referral will also report the incident to the same agency. Referrals to the provider will cease until the investigation is complete. A final decision on the status of the provider will be made based on the findings of the investigation by the county children’s service agency.

Noncompliance with registration requirements/statement of agreement: Information regarding the complaint will be forwarded to staff, when appropriate will be forwarded to the regulatory agency (e.g. Ohio Department of Job & Family Services - Child Regulatory Unit, Children's Services, Health Department, etc).

Personal Disputes: This type of complaint may concern fee payment, program style and/or issues that are not violations of the YWCA Child Care Resource & Referral's written agreement. For these complaints, YWCA Child Care Resource & Referral provides assistance of helping parents and providers clarify and resolve such matters themselves.

To report to State Authorities contact:

For reports on Child Care programs and Head Start programs:
Ohio Department of Job & Family Services - Child Day Care Licensing
1-866-635-3748
ChildCare@ODJFS.STATE.OH.US

For reports on School-age care & public preschool:
Ohio Department of Education - Division of Early Childhood
1-877-644-6338 or 1-614-995-1545
contact.center@ode.state.oh.us

Our Goal
The goal of YWCA Child Care Resource & Referral is to encourage the parent and provider to reach a mutually satisfying solution to their problems. We realize this may not always be possible and parents may need to locate other potential child care providers that more closely meet their family needs and preferences

Repeated complaints or complaints determined to be of a serious nature regarding a provider may result in a temporary suspension or permanent removal of the provider from the YWCA Child Care Resource & Referral registry. In such instances, the provider will be informed of the appeals process.

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